Frequently Asked Questions

Contact your instructor to let them know your request has been denied. You now have two choices:

1. You can choose to write without your accommodations with your class.
2. You can contact your faculty/affiliate academic advising unit and request alternative arrangements. If you will be writing a make-up, submit a make-up request form through your Examination Services Portal as soon as you know the date of the make-up assessment.

A booking request made less than 10 days in advance or after a term’s final exam period deadline cannot be guaranteed. All late requests for in-person assessments will be reviewed. For online assessments, you need to follow-up with your instructor to confirm whether your accommodations have been applied.

Please allow 2-3 business days for processing. You will receive email instructions with your next steps.

If you miss an assessment, you must follow the procedures outlined below:

1. Request permission (academic considerations) for a make-up from your Faculty/Affiliate Academic Advising Unit.
2. Obtain a make-up date from your instructor.
3. Submit a make-up request form through your Examination Services Portal.

Note: It is important to book makeup exams and assessments as soon as the approved date and time has been provided. Students do not have to wait to hear back from Academic Advising to book your make-up exam or assessment.

Academic consideration provides students with consistent, fair, and academically appropriate review for a missed assessment due to extenuating circumstances. This can be requested by following your faculty/affiliate academic advising procedures, as listed on their page.

For any issues with an upcoming booking, reach out to accommodatedexams@uwo.ca.

Conflicts are reviewed and fixed automatically, provided you have requested accommodation for both exams. Please watch the Examination Services Portal — updates will be posted at least 3 days prior to your exam or assessment.

For online exams, instructors schedule your writing time and may be unaware of scheduling conflicts with other exams/assessments. Please contact your instructor to discuss next steps.

Online assessments and exams are scheduled by instructors. Please contact your instructor as soon as possible to reschedule the exam(s).

No, accommodated exams need to be requested for the same time as the class exam to avoid the risk of academic integrity concerns. If the time conflicts with one of your accommodations, your scheduling will be adjusted.

There are some scenarios when students are scheduled to write an assessment at different times than the main class.

Universal Extra Time provides all students with double time. This creates an accessible situation where accommodation for extra time is not needed because it is already built-in. Please contact your Accessible Education Facilitator if you have questions or concerns.

All accommodation information is kept strictly confidential and is never shared with third parties. Information at times may be shared between campus partners who are involved in making arrangements for your accommodations. Each group equally protects your privacy.

When you arrive, present your Western ONECard or government-issued photo ID to the Proctor at the sign-in station.

1. Take a locker card and store all personal items in the locker. Ensure that all electronic devices are turned off.
2. Return to the proctor station to review your accommodations and assessment details.
3. Please identify any inconsistencies with your accommodations with the Proctor at this time. If there are no concerns, you will then sign-off on your accommodations.
4. The Proctor will direct you to your station.

Please cancel your booking on your Examination Services Portal as soon as possible, providing a minimum of 24 hours notice. Any cancellations with less than 24 hours notice may result in a no-show fee of $25 being applied to your Statement of Account on Student Center.

We recommend arriving at least 15 minutes prior to the scheduled start time listed on your Examination Services Portal

Students arriving less than 30 minutes late will be permitted to write for the remaining time allotted for the assessment.

Students arriving more than 30 minutes late will not be permitted to write. Connect with your instructor to discuss other options.

Note: On busy days with lineups, our Proctor may check you in after your official start time. If that happens, a Proctor will adjust your end time to reflect the delay.

Students needing to leave a testing centre should speak to a Proctor to check whether the earliest exit time has passed. We must notify the instructor if a student's leave time is before the "earliest exit time". This is due to the potential risks of academic offenses. Instructors would then follow up with students. If there are concerns regarding the writing time, please reach out to us via accommodatedexams@uwo.ca in advance.

Notify a Proctor that you require a break; ensure to inform a Proctor when you start and end the break. You are expected to stay in the testing centre rest area. If you have stop clock accommodations, your writing time will be paused up to the approved time.

Washroom breaks are permitted. You must inform a Proctor.

Eating and drinking are permitted. Please be sure to remove all garbage.

Inform your Proctor of any errors.

Speak to a Proctor right away.

Reach out to a Proctor as they are trained to help students during emergency scenarios and monitor student safety.

If you have particular concerns about possible emergency situations, speak to your Accessible Education Facilitator.

If you are registered with Accessible Education you may request to write exams or assessments through your Examination Services Portal. For comprehensive exams, please connect with your Accessible Education facilitator to discuss how your accommodations will be applied.

Testing centres are located in the University Community Centre (UCC), Somerville House (SH), and the International & Graduate Affairs Building (IGAB); see campus map. For students registered at King's, testing centres are located on King's Campus (see map). In each building, directional signage is posted. During high volume periods, additional spaces may be used; please ensure you review your portal.

Your assessment booking details (location, start time) will be available on your Examination Services Portal at least five days before the assessment date.

You can contact us via email or visit us in-person at Western Student Services Building Rm. 4100 during regular business hours (8:30 a.m. - 4 p.m. Monday to Friday).